The South African Police Office (SAPO) has signed an agreement with Mail Americas that is set to give online traders better access into all of Southern Africa, including rural areas.<\/P>
\u201cIn terms of the agreement, SAPO will provide distribution services to clients of Mail Americas in South Africa and the sub-continent,\u201d SAPO said on Tuesday.<\/P>
Individuals who buy items online will have greater choice, lower delivery charges, and faster, simpler deliveries and customs clearances. The agreement came into effect on 1 June 2021.<\/P>
Mail America is an e-commerce platform that specialises in providing cross-border business-to-customer solutions to postal operators. It focuses on connecting businesses with customers in Latin America and Africa.<\/P>
\u201cThe COVID-19 pandemic has seen a shift towards e-commerce in Southern Africa. With 1 500 branches all over South Africa, the SA Post Office is in the right position to give all South Africans access to e-commerce, including those outside cities. <\/P>
\u201cSouth Africa is the regional port of entry for airfreight imports, and SAPO \u2013 with its sorting centre at OR Tambo Airport \u2013 serves as point of entry for mail into the sub-continent. These factors make the SA Post Office the logical choice as partner for Mail Americas,\u201d the post office said.<\/P>
Clearing the backlog<\/P>
Meanwhile, several consignments of parcels from Wish.com, an international online trader, have arrived in South Africa since the agreement between the two companies came into effect. <\/P>
The post office has urged customers who have received an SMS requesting collection to collect their parcels from their local branch.<\/P>
\u201cThe emphasis on customer service is part of a drive by the post office to ensure that customers receive parcels in the system as quickly as possible. Destination post offices and sorting centres are now clear of any backlog, and work is well advanced to achieve the same situation at sorting centres where items arrive,\u201d SAPO said.<\/P>
In an effort to clear the backlog, operational managers have volunteered to work on a weekend on sorting floors, processing incoming parcels. <\/P>
\u201cCustomers should soon see a difference in the delivery timeframe for the one million items that the post office delivers daily,\u201d SAPO said. <\/P>
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Source: South African Government News Agency<\/P>
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